Shipping policy

SHIPPING POLICY


FriendlyFinds ships orders within South Africa. This policy explains how shipping works when you order from friendlyfinds.co.za.


DOMESTIC SHIPPING (SOUTH AFRICA)

We currently ship to addresses within South Africa only. Delivery is included in the price of every order — there is no separate shipping charge, no minimum spend, and no discount code required.

  • Delivery included: Free delivery on all orders shipped anywhere in South Africa, regardless of order size, weight or number of items.

INTERNATIONAL SHIPPING

International shipping is not currently available. We are working on expanding delivery beyond South Africa. Please contact us at info@friendlyfinds.co.za for updates.

 

ORDER PROCESSING TIME

We aim to process and dispatch orders as quickly as possible. If you need a dispatch estimate for a specific order, please contact us at info@friendlyfinds.co.za or via WhatsApp at +27 76 390 7263.

 

ESTIMATED DELIVERY TIME

We do not currently display estimated delivery dates at checkout. Delivery times vary depending on your location and courier availability. If you need an estimate for your order, please contact us at info@friendlyfinds.co.za or via WhatsApp at +27 76 390 7263.

 

SHIPPING CARRIERS

We work with South African courier partners to deliver orders nationwide. If you'd like to know which courier is handling your specific order, please contact us.

 

LOST, DELAYED OR DAMAGED PARCELS

If your order arrives damaged, is significantly delayed, or does not arrive, please contact us at info@friendlyfinds.co.za so we can investigate and assist you.

 

INCORRECT ADDRESSES

Please check your delivery address carefully at checkout. FriendlyFinds is not responsible for orders that are delayed or lost due to an incorrect or incomplete address provided by the customer.

 

RETURNS

For information about returns and refunds, please see our Return and Refund Policy.

 

CONTACT US

Questions about shipping can be sent to us at:

FriendlyFinds

info@friendlyfinds.co.za

Mooikloof Ridge Estate, Pretoria, Gauteng, 0081, South Africa

0763907263 (also available via WhatsApp)