Refund policy

FriendlyFinds Return & Refund Policy

Last updated: 14 September 2026

We want you to be happy with what you order from FriendlyFinds. We offer a 30-day hassle-free return policy on eligible items, as outlined below.

30-Day Returns

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them, with proof of purchase (order number or receipt).

How to Start a Return

To start a return, please contact us via WhatsApp at 0763907263 or email at info@friendlyfinds.co.za, with your order number and the reason for your return. We will confirm your return and provide instructions on where to send your item.

Non-Returnable Items

All products are eligible for return, subject to the conditions above.

Return Shipping

Customers are responsible for return shipping costs, except where the item is damaged, defective, or incorrect, in which case FriendlyFinds will cover the cost. Once your return is confirmed, we will provide the return address.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, you'll be refunded via your original payment method within 7 business days.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible via WhatsApp at 0763907263 so we can make it right.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about this policy, please contact us via WhatsApp at 0763907263 or email info@friendlyfinds.co.za.